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Step-by-step guides for your PACK and the free TRAKSIFY Protect app, from first setup to finding a lost dog.
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Getting started
Set up your PACK and the free TRAKSIFY Protect app in a few minutes.
Getting started with your PACKSet up your PACK and see your dog live on the map in a few minutes.setup install register first steps QR code app account lights LEDYour PACK
Buttons, lights, charging, battery, tracking modes and finding your PACK nearby.
Buttons, lights and SOSWhat the button does, what the lights mean and where to find your PACK’s ID.button switch on off SOS double press battery check LED lights colours blinking green blue red yellow ID sticker TID SID Battery, charging and tracking modesCharge your PACK, choose the right tracking mode and make the battery last.charger magnetic cable charging time adapter battery check standby Monitoring Auto Mode Tracking Real Time sleep Find My Device: light and soundMake your PACK light up and play a sound when he is close but out of sight.nearby LED strip dark rainbow soundAlerts & Safe Zones
Geofences, Safe Zones and how to get alerts by push, WhatsApp, SMS or email.
Geofences, Safe Zones and alertsDraw the places he belongs and get an alert the moment he leaves.notifications WhatsApp SMS email push SOSApp features
Home screen, Track Replay, reports, AI Analyst, sharing, Private Community and Paladin.
Light or Full: choose your home screenChoose the home screen that suits you best.dashboard quick actions Track Replay, heatmap and activity reportsLook back at any walk, see his favourite places and get activity reports.route history walk Activities export PDF Excel weekly email AI AnalystA written summary of his activity, with advice on exercise and rest.analysis report rating weather Share your PACK or walk together in a Private CommunityShare your PACK with one person, or walk together on one live map.sharing dog walker sitter QR code group invite Paladin, your quiet guardianPaladin learns his normal day and tells you when something is off.routine unusual alertsLost & found
What to do if your dog is lost, and how finders reach you through the QR tag.
If your dog is lost: QR tag and owner profileHow to find him fast, and how finders reach you through the QR tag.missing found finder privacy hide profileAccount & data
Data plan, messages, languages, sign-in and your account.
Data plan, messages, languages and your accountData, messages, languages, sign-in and your account.eSIM top-up renew SMS WhatsApp Face ID fingerprint delete accountTroubleshooting
Location, connection, alerts and service status: quick fixes.
Troubleshooting: location, connection and alertsQuick fixes for location, connection and alerts.problem offline ocean LED map colours timezone VPN service status supportStill need help?
Chat with us in the app under Support Chat, or send us a message. We reply within 24 hours.