My PACK appears in the middle of the ocean

That’s normal before the first position. Wait a few minutes. The PACK does not need to be outdoors for this, as it uses Wi-Fi positioning indoors.

No location or not updating

• Blue LED blinking: no GPS yet. Wait a few minutes. Indoors, the PACK finds its position through Wi-Fi; outdoors, an open view of the sky, away from tall buildings, gives the most accurate position.
• Green LED blinking: no mobile data yet. It can take up to 3 minutes after switching on. The PACK needs mobile network coverage to send its position.
• Battery low: charge it fully. A yellow LED means low, a red LED while not charging means almost empty.
• Sleeping: move it to wake it up.

Map icon colours

Grey: offline (last known position). Red: online, not moving. Green: online and moving.

I can’t change the tracking mode

The PACK must be online (red or green icon). Charge it, switch it on, and move it to wake it up.

I don’t get geofence alerts

Check the geofence is linked to the PACK (Settings → My Devices → Geofence), and that the alert is on with at least one channel in Settings → Notifications Control.

The charging cable won’t connect

The magnetic cable fits only one way round. If it pushes away, turn it around and let the magnet pull it into place. Never force the pins against the magnet’s direction. Dry the contacts first if the PACK is wet.

Times look wrong

Settings → Account & App → Phone and Dashboard Preferences → Timezone, choose the closest city, then Save Preferences.

Is it my PACK or a TRAKSIFY service?

Open Service Status from the home screen, or up.traksify.com/status/traksify.

Using a VPN?

The app generally works with a VPN, but for the best experience switch it off while using the app.

Note: Still stuck? Tap Support Chat on the home screen, or email cs@traksify.com with the TID and SID from your PACK’s ID sticker.