1. About these Terms

These Terms of Service (“Terms”) are a legal agreement between you and Alemanni Private Limited, a company in Hong Kong and the owner of the TRAKSIFY brand (“Alemanni”, “we”, “us” or “our”).

They apply to the TRAKSIFY Protect mobile app (the “App”), the TRAKSIFY tracking platform, your device’s data and alert services, public profile pages, our support services, and traksify.com and our related websites (the “Website”), together the “Service”. “Device” means a TRAKSIFY tracker or other product registered to your account.

By creating an account, registering a Device, buying from us or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Hardware warranty and returns are covered by our Product Warranty & Refunds policy. If you use a version of the App provided by one of our business partners, that partner may add its own terms.

2. Who can use the Service

• To create an account or buy from us, you must be at least 18 years old and legally able to enter into this agreement. Section 24 explains how younger visitors may use the Website.
• A parent or guardian may use the Service to protect a child in their care, but the account stays in the adult’s name and the adult is responsible for it.
• You must not use the Service if the law of your country prohibits it, or if you are subject to sanctions that prohibit us from providing it to you.

3. Your account

• Give us accurate details and keep them up to date, including your email address and phone number. We use them for security codes and important notices.
• Keep your password, one-time codes and phone secure, and do not let others use your account. Tell us immediately if you believe your account has been misused.
• You are responsible for what happens under your account, unless it happens because of our own failure.
• The number of Devices per account is limited. The current limit is shown in the App.

4. The Service and your licence

The App is free to download. Subject to these Terms, we give you a personal, non-exclusive, non-transferable and revocable licence to install and use the App on phones and tablets you own or control, for your own use with the Service.

Features depend on your Device, phone, app version, country and network, so not every feature is available on every Device. We may improve, change or withdraw features, and you may need to install an update to keep using the Service. If a change substantially reduces a core function of a Device you bought from us, we will tell you in advance where we reasonably can.

5. Devices, data plans and messages

Your Device. You own the Device you buy. There is no subscription for the App itself. To use a Device with the Service, register it to your account by its QR code. Before you sell or give away a Device, remove it from your account.

Included data. TRAKSIFY active devices include a data plan for 3.5 years, with the data volume and remaining period shown in the App. Coverage depends on the mobile networks available in each country and is not guaranteed in every location.

After the included period. You can renew or top up with a one-off payment in the App. If the plan runs out or is not renewed, the Device stops sending positions and alerts until it is renewed. The SIM or eSIM in a Device may only be used in that Device and with the Service.

WhatsApp and SMS alerts. Your account includes a monthly free allowance of WhatsApp and SMS messages, shown in the App. Push notifications and emails are free. Messages beyond the allowance are charged at the message plan or rate shown in the App. If such charges stay unpaid after reminders, we may stop sending non-emergency WhatsApp and SMS messages until they are paid. We do not stop SOS, fall or vibration alerts because of unpaid charges, but section 7 still applies to them.

6. Payment and refunds

• Prices, taxes and any delivery costs are shown before you pay. Other currencies are shown for guidance; payments are processed in Hong Kong dollars (HKD) at the exchange rate that applies at checkout.
• Payments are handled by third-party payment providers, whose terms also apply.
• Data top-ups, renewals and message plans start when you buy them. They are non-refundable once activated, except as required by law or stated in our Product Warranty & Refunds policy.
• If you are a consumer in a country that gives you a right to withdraw from an online purchase, that right applies. Where the law allows, you may lose it for a digital service that you asked us to start immediately.

7. Not an emergency service

TRAKSIFY helps you protect the people, pets and things you care about, but it is not an emergency, rescue, medical or security monitoring service. Unless we agree otherwise in writing, nobody at TRAKSIFY monitors your alerts or responds to them.

• In an emergency, call your local emergency number. Do not rely on the Service alone where a life, health or safety is at risk.
• SOS calls, SOS alerts, fall and vibration alerts, geofence alerts, Paladin alerts and alerts to additional contacts or community members may be late, missed or false. They depend on the Device, battery, mobile network, GPS or WiFi signal, third-party messaging services, and the settings on your phone.
• Fall and vibration detection are based on motion sensors. They are not medical devices and may not detect every event.
• It is your responsibility to keep Devices charged and worn or attached correctly, keep notifications enabled, keep contact details correct, and test your set-up regularly.

8. Accuracy and availability

Location is an estimate. Positions, distance, speed, steps, battery level and activity reports can be inaccurate, especially indoors, underground, near tall buildings or in areas of poor coverage. Update intervals depend on the tracking mode, and Safe Zones and Privacy Mode can reduce or pause location updates.

We work to keep the Service available, but we do not promise it will be uninterrupted or error-free. It may be unavailable because of maintenance, network or provider outages, or events beyond our control. Current status is published at our service status page.

9. Responsible tracking: track to protect, never to stalk

GPS tracking must be used ethically and legally. Laws on tracking people, vehicles and property differ between countries, and you are responsible for complying with those that apply to you.

• People: obtain clear consent before tracking an adult, for example a family member or employee, and stop if they withdraw it. Track a child or a person in your care only for their safety and only with the authority to do so.
• Pets: track your own pet, or another animal with its owner’s permission.
• Assets: track your own property, or property you have permission to track, such as a company vehicle.
• Transparency: tell household members, caregivers and anyone else who needs to know that a Device is in use, and disclose tracking wherever the law requires it.
• Boundaries: never use the Service or its data to stalk, harass, control, intimidate or secretly watch anyone.

We may suspend or close any account implicated in a verified stalking report, and we may cooperate with the authorities where the law allows or requires it.

10. Acceptable use

You agree not to:

• use the Service for anything unlawful, harmful, fraudulent or that infringes the rights or privacy of others;
• track a person, animal or property without the right to do so;
• upload or send content that is abusive, threatening, hateful, sexual, misleading or otherwise objectionable;
• send spam, or send false SOS or lost-and-found reports;
• access another person’s account or Device without permission;
• interfere with, overload, scan or try to break the security of the Service;
• copy, modify, reverse engineer or resell the App or the Service, except where the law gives you that right;
• scrape or extract data from the Service by automated means; or
• remove the SIM or eSIM from a Device for use elsewhere, or tamper with a Device’s firmware.

11. Sharing, Private Communities and public profiles

Device sharing. When you share a Device, the other person can see it until you stop sharing or the share ends. Share only with people you trust.

Private Communities. A community is a group of users who agree to share chosen Devices with each other. Owners and admins manage members, description and rules, and are responsible for how they do so. Members see the shared Devices and their current positions, and can send messages to each other. Only join if you are happy to share in this way, and share a Device tracking another person only if you have their consent.

Pausing sharing hides your Devices, but an SOS or fall alarm is still sent to the community with its position. Pausing means “don’t track me”, not “don’t help me”. Community members are not rescuers and have no duty to respond to an alert.

Public profiles and QR codes. Anyone who scans a Device’s QR code can see its public profile, which helps a finder reach you. You control what it shows in the App and can hide the profile. Think carefully before publishing your name, email address, phone number or a person’s details.

Additional contacts. If you enter someone else’s details, such as an extra SOS contact, you confirm they have agreed to receive messages from the Service.

Finders. We can pass on a finder’s report, but we are not responsible for the actions of finders, or for anything arranged between you and a finder.

12. Your content

You keep ownership of the photos, names, profiles, messages and other content you add to the Service (“Your Content”). You give us a worldwide, non-exclusive, royalty-free licence to host, store, process, reproduce and display Your Content only as needed to run, secure and support the Service, including showing it to the people you share it with and on public profiles you enable.

You confirm that you have the right to use Your Content and that it complies with these Terms. We do not check all content, but we have no tolerance for objectionable or abusive content. We may review images and may hold back, remove or restrict any content that breaks these Terms. To report content or a user, contact us using the details in section 26.

13. Paladin and AI features

Paladin learns a Device’s normal routine from its location and activity data and tells you when something looks different. It needs your consent, which you give in the App, and you can opt out for all or selected Devices. Paladin needs time to learn and can get things wrong: it may flag something harmless, or miss something important. It does not replace your own alerts or care.

AI Analyst, AI Assist and other AI features create automated summaries, recommendations and answers. They can be incomplete or wrong, and they are not veterinary, medical, legal or safety advice. Check anything important before you rely on it.

14. Privacy

The Service processes personal data, including location data. Our Privacy Policy explains how we collect, use, store and protect it, and what rights you have. Where you track other people or enter their details, you are responsible for having a lawful basis and for informing them.

15. Third-party services

The Service relies on third parties, including mobile networks, cloud hosting, payment, messaging and map providers. We are not responsible for their content, availability or accuracy. Links to third-party services are not endorsements, and your use of those services may be subject to their own terms.

By using the maps in the Service, you agree to comply with the terms of the map providers:

• Mapbox Terms of Service
• OpenStreetMap Terms of Use
• Google Maps/Google Earth Additional Terms of Service, when you open a location or route in Google Maps

We do not control map data and are not responsible for errors or omissions in it.

16. Intellectual property

The App, the Service, their software and design, and all content we provide belong to Alemanni or its licensors, apart from Your Content. TRAKSIFY® is a registered trademark. These Terms give you no rights other than the licence in section 4. If you send us ideas or feedback, we may use them freely and with no obligation to you.

17. Suspension, closure and account deletion

You can stop using the Service at any time. You can delete your account and data in the App, or through a Data Deletion Request in our contact form. Deleting your account stops the Service for your Devices and ends any shares and community memberships. Data we must keep by law is kept as described in our Privacy Policy.

We may suspend or close your account, restrict a feature, or remove a Device from the Service if you seriously or repeatedly break these Terms, if there is a risk to the safety or security of anyone, if payment is not made, or if the law requires it. We will tell you the reason where we reasonably can, and you can contact us if you think we made a mistake.

If we stop offering the Service altogether, we will give you reasonable advance notice. Sections that by their nature should continue, including sections 18 to 20 and 23, continue after the agreement ends.

18. Disclaimers

To the extent the law allows, the App and the Service are provided “as is” and “as available”. We make no promise that they will prevent the loss, theft, injury or death of any person or animal, or the loss of any property, or that they will help you find or recover anyone or anything. This does not affect your rights under our hardware warranty or any rights that cannot be excluded by law.

19. Liability

What we do not limit. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be excluded or limited by law. Consumers in the EU, the UK and other countries with mandatory consumer protection keep those rights, and the limits below apply only as far as the law of their country permits.

What we are not liable for. To the extent the law allows, Alemanni, its affiliates, directors, employees, agents and suppliers are not liable for:

• indirect or consequential loss, or loss of profit, revenue, business, goodwill or data;
• loss, injury or damage resulting from a late, missed, false or inaccurate alert or position;
• the actions of anyone you share with, community members, finders or third-party providers; or
• loss caused by your breach of these Terms, or by events beyond our reasonable control.

Maximum liability. To the extent the law allows, our total liability for all claims connected with the Service is limited to the higher of HK$800 or the amount you paid us for the Service in the 12 months before the claim arose.

20. Indemnity

To the extent the law allows, you agree to compensate us for reasonable losses, claims, costs and legal fees that arise because you used the Service unlawfully, tracked someone or something without the right to do so, or broke these Terms. This does not apply where the loss was caused by us.

21. Changes to these Terms

We may update these Terms as the Service, the law or our business changes. For a material change, we will tell you in the App or by email at least 30 days before it takes effect, unless it must apply sooner for legal or security reasons. If you do not agree, stop using the Service and delete your account before the change takes effect. If you continue to use the Service after that date, the updated Terms apply to you.

22. General terms

• Events beyond our control: we are not responsible for failing to perform because of events beyond our reasonable control, including natural disasters, war, terrorism, riots, embargoes, government action, fire, floods, accidents, pandemics, strikes, or failures of networks or infrastructure.
• Severability: if a provision is invalid or unenforceable, it is replaced by a valid provision closest to its intent, and the rest of these Terms stays in force.
• Transfer: you may not transfer your rights under these Terms without our consent. We may transfer ours to a company that takes over the Service, provided your rights are not reduced.
• Waiver: if we do not enforce a right immediately, we do not lose it.
• Language: these Terms may be available in other languages. The English version governs if there is a difference, unless the law of your country says otherwise.

23. Governing law and disputes

If you have a problem, please contact us first so we can try to solve it. These Terms are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have exclusive jurisdiction over any dispute arising from them.

If you are a consumer living elsewhere, you keep the protection of the mandatory laws of your country, and you may also be able to bring a claim in the courts of your country.

24. Using our website

This section applies whenever you visit the Website, whether or not you have an account. The rest of these Terms also applies to the Website wherever it is relevant.

• Content: Website content is general information. We try to keep it accurate, but we do not promise that it is complete, current or free of errors, and we may change or remove it at any time without notice.
• Security and downloads: we do not promise that the Website is uninterrupted or free of viruses or other harmful elements. Anything you download from it is at your own risk, and you are responsible for protecting your own systems and data.
• Links: we are not responsible for third-party websites, whether or not we link to them. A link is not an endorsement.
• Copyright: Website content is the copyright of Alemanni. You may view it for your personal use. Copying or reproducing it for public or commercial purposes needs our prior written consent.
• Cookies and analytics: we study how the Website is used, as described in our Privacy Policy and your cookie settings.
• Visitors under 18: ask a parent or guardian to explain the meaning of these Terms before you use the Website. Do not give us your personal information without their consent.
• Purchases: section 6 applies to purchases from our shop, and our Product Warranty & Refunds policy applies to products you buy.

25. If you downloaded the App from the Apple App Store

The following applies to the App on Apple devices and prevails if it differs from the rest of these Terms:

• Agreement: these Terms are between you and Alemanni only, not Apple. Alemanni, not Apple, is solely responsible for the App and its content.
• Licence: your licence is a non-transferable licence to use the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Maintenance and support: Alemanni alone provides maintenance and support for the App. Apple has no obligation to provide any.
• Warranty: if the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price of the App, if any. To the maximum extent permitted by law, Apple has no other warranty obligation for the App. Any other claims, losses, liabilities, damages, costs or expenses due to a failure to conform to a warranty are Alemanni’s responsibility, subject to these Terms.
• Product claims: Alemanni, not Apple, is responsible for addressing any claims by you or a third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws.
• Intellectual property: if a third party claims that the App or your possession or use of it infringes their intellectual property rights, Alemanni, not Apple, is solely responsible for the investigation, defence, settlement and discharge of that claim.
• Legal compliance: you represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated by the U.S. Government as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• Third-party terms: you must comply with any applicable third-party terms when you use the App.
• Third-party beneficiary: Apple and its subsidiaries are third-party beneficiaries of these Terms. Once you accept them, Apple has the right, and is deemed to have accepted the right, to enforce them against you as a third-party beneficiary.

26. Contact us

For questions, complaints or claims about these Terms or the Service, to report content or misuse, or to tell us about an error on the Website:

Attention to: Customer Services Manager
Alemanni Private Limited
Unit A-E, 23/F, Billion Plaza II,
10 Cheung Yue Street,
Cheung Sha Wan, Kowloon,
Hong Kong (SAR)

Email: cs@traksify.com
Phone: (+852) 3001 3112
WhatsApp: (+852) 5500 3499

Last update: 5th November 2026