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Account & data
Data plan, messages, languages and your account
Data, messages, languages, sign-in and your account.
- Data: 3.5 years of global data are included, through the built-in eSIM in 175+ countries and territories. No subscription. Afterwards, renew with a one-off top-up in the app (Settings → Plans & Billing → Data Plan).
- Messages: 50 WhatsApp and SMS alerts a month are free; push and email alerts are unlimited. More messages: Settings → Plans & Billing → Messaging Plan.
- Languages: English, German, French, Spanish, Dutch, Turkish, Russian, Japanese and Simplified and Traditional Chinese. Change it under Settings → Language.
- Sign-in: Face ID or fingerprint in Settings → Account & App.
- Delete your account: Settings → My Account → Delete Account removes all your data and devices. This can’t be undone.
Note: Your data is stored on Amazon Web Services in Singapore and Frankfurt, GDPR compliant.
Related guides
Troubleshooting: location, connection and alertsQuick fixes for location, connection and alerts. Light or Full: choose your home screenChoose the home screen that suits you best. Getting started with your PACKSet up your PACK and see your dog live on the map in a few minutes.Still need help?
Chat with us in the app under Support Chat, or send us a message. We reply within 24 hours.
