Lost and Found Reporting

Lost & Found

Found a TRAKSIFY device or tag? Thank you.

It might be on a dog’s collar, carried by a person, or tucked inside a bag. Either way, you’re one step away from getting it home. The owner receives your message straight away by email and in their app.

Fastest

Scan the QR code

Point your phone camera at the QR code on the device or tag, or tap an NFC tag with your phone. You’ll see the owner’s profile and can message them right there. No app needed.

No QR code to scan?

If the code is damaged or hard to reach, enter the device’s TID and SID in the form on this page. We’ll check them and put you in touch with the owner.

Go to the form
Before you fill in the form

Find the TID and SID.

Both numbers are printed on the device or tag, usually next to the QR code. We need both to find the right owner.

TID
Tracker ID. The device’s own number (its IMEI).
SID
SIM ID. The number of the SIM inside the device (its ICCID).
Report a found device or tag

Tell us what you found.

Please fill in every field. We check the TID and SID against our records, and if they match a registered device, you can send the owner a message.

The owner’s contact details stay private unless they have chosen to show them. You only share what you write in the form.

    TRAKSIFY TID and SID:

    Info: The TID and SID numbers are both located on the back of the device or tag. It is a unique ID combination to identify the owner and the location of the protected asset. Both numbers are between 6 to 19 digits. For example "866770056214274 or 123456". You need to provide both numbers in order to check the TRAKSIFY database.

    About Yourself:

    Info: Please provide your full name and a valid email address so that we may get in touch with you in case we require any additional information from you regarding the device or tag lost report.


    What happens next

    From your message to a happy reunion.

    1. Check

      We look up the device

      Your TID and SID are matched against our device records.

    2. Message

      You write to the owner

      If the device is registered, you can contact the owner through a secure form. They get your message by email and as a push message in the TRAKSIFY Protect app.

    3. Return

      You agree on the handover

      The owner replies to you directly to arrange how it gets home.

    While you wait

    A few things that help.

    On a dog · PACK

    Keep the dog safe and calm

    • Keep the dog with you, away from traffic, if it’s safe to do so.
    • Offer water and a quiet place.
    • Leave the tracker on the collar. The owner may already be following it.
    With a person · KIN

    Their safety comes first

    • If they seem confused, hurt or unwell, call the local emergency number first.
    • Stay with them if you can.
    • Leave the device with them. It shows their family where they are.
    In a bag or item · LOCK or NFC ID

    Keep it somewhere secure

    • Don’t remove or switch off the device.
    • In a station, airport or shop, you can also hand it to staff or the lost and found desk.
    • Mention where you left it in your message.
    Lost something yourself?

    Open the app to see where it is.

    If your dog, a family member or a valuable with a TRAKSIFY device has gone missing, its live location is in the TRAKSIFY Protect app. Share it with family or neighbours who can help you search.

    How TRAKSIFY works Contact us