我的PACK 出現在大洋中央

That’s normal before the first position. Wait a few minutes. The PACK does not need to be outdoors for this, as it uses Wi-Fi positioning indoors.

無位置資訊或未更新

• Blue LED blinking: no GPS yet. Wait a few minutes. Indoors, the PACK finds its position through Wi-Fi; outdoors, an open view of the sky, away from tall buildings, gives the most accurate position.
• Green LED blinking: no mobile data yet. It can take up to 3 minutes after switching on. The PACK needs mobile network coverage to send its position.
• Battery low: charge it fully. A yellow LED means low, a red LED while not charging means almost empty.
• 休眠狀態：輕輕晃動即可喚醒。

地圖圖示顏色

灰色：離線（最後已知位置）。紅色：線上，靜止不動。綠色：線上且正在移動。

我無法變更追蹤模式

PACK 必須處於連線狀態（圖示為紅色或綠色）。請為其充電、開啟電源，並移動裝置以使其恢復運作。

我收不到地理圍欄通知

Check the geofence is linked to the PACK (Settings → My Devices → Geofence), and that the alert is on with at least one channel in Settings → Notifications Control.

The charging cable won’t connect

The magnetic cable fits only one way round. If it pushes away, turn it around and let the magnet pull it into place. Never force the pins against the magnet’s direction. Dry the contacts first if the PACK is wet.

時間看起來有問題

設定 → 帳戶與應用程式 → 手機與儀表板偏好設定 → 時區，選擇最接近的城市，然後儲存偏好設定。

這是我自己的PACK 網站，還是 TRAKSIFY 的服務？

請從主畫面開啟「服務狀態」，或瀏覽up.traksify.com/status/traksify。

正在使用 VPN 嗎？

此應用程式通常可與 VPN 一起使用，但若要獲得最佳使用體驗，請在使用應用程式時關閉 VPN。

Note: Still stuck? Tap Support Chat on the home screen, or email cs@traksify.com with the TID and SID from your PACK’s ID sticker.