← Knowledge Base Alerts & Safe Zones

Geofences, Safe Zones and alerts

Draw the places he belongs and get an alert the moment he leaves.

A geofence is any area you draw on the map to be alerted when your dog enters or leaves it. A Safe Zone is a geofence you mark as a trusted place, like home. Inside a Safe Zone the PACK reports less often to save battery.

1. Draw a geofence

Go to Settings → Geofences, tap the map pointer icon, choose a circle, line or polygon, and place it on the map. You can create as many as you like, and search the map for an address.

2. Link it to your PACK

A geofence only works once it is linked to a device: Settings → My Devices → tap Geofence below your PACK and select it.

3. Make it a Safe Zone

Settings → My Devices → tap the Safe Zone icon and select the geofence. After editing or deleting geofences, assign the Safe Zone again.

4. Choose your alerts

Settings → Notifications Control: choose the event (entering or leaving a zone, SOS, low battery, fall/vibration, device online or offline) and the channel: app push, WhatsApp/SMS or email, or a mix.

Note: 50 WhatsApp and SMS messages a month are free. Need more? Add a message plan in the app. SOS alerts are always delivered, and appear as a red marker on the map.

SOS and fall detection

A short double press of the ON/OFF button on the PACK sends an SOS alert to the app; the red LED blinks 3 times to confirm. You can add one extra emergency contact, who receives SOS alerts by WhatsApp, under Settings → Safety & Alerts.

To be alerted if your dog has a fall, tap Control in the bottom bar and switch on Fall Detection. Fall alerts follow your notification setup.

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