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Lost & found
If your dog is lost: QR tag and owner profile
How to find him fast, and how finders reach you through the QR tag.
Find him
- Open the live map and tap your PACK. Use Follow to keep him centred.
- Switch to Real Time (Settings → Device Control) for a position every 3 seconds.
- Share his position with people who can help, or open your Private Community.
- Close by? Use Find My Device for light and sound.
When someone finds him
Every PACK has a QR safety tag that stays on the collar, even while the tracker charges. A finder scans it with any phone camera, no app needed, sees his profile and can message you. You receive the message by email and push. Finders can also use our Lost & Found page.
You decide what a finder sees
In the device profile, switches under Public profile privacy show or hide your name, email and mobile number. To hide the whole profile: device page → menu at the top right of the Device card → Hide Profile.
Related guides
Find My Device: light and soundMake your PACK light up and play a sound when he is close but out of sight. Share your PACK or walk together in a Private CommunityShare your PACK with one person, or walk together on one live map. Geofences, Safe Zones and alertsDraw the places he belongs and get an alert the moment he leaves.Still need help?
Chat with us in the app under Support Chat, or send us a message. We reply within 24 hours.