Contact Us

Contact us

How can we help?

Questions about the PACK, KIN or LOCK, help with the app, or an order? Pick the quickest way to reach us.

Chat with us

For a quick answer, open the chat in the bottom corner of this page. In the TRAKSIFY Protect app, you’ll find Support Chat in Settings.

Fastest for short questions

Send us a message

Use the form below for anything that needs a closer look. Our team replies within 24 hours.

Write to us →

Found a device or tag?

Thank you. Scan its QR code, or report it on our Lost & Found page so we can reach the owner.

Report it →
Send us a message

Tell us what’s going on.

We reply within 24 hours. These details help us solve it on the first reply:

  • Which device it’s about, and its TID if you have it.
  • Your app version, shown at the bottom of Settings in the app.
  • What you expected and what happened instead.
  • Your order number for questions about a purchase.

    Part 1: Customer Information


    Info: Please provide your full name, email address and an optional WhatsApp number so that we can get in touch with you swiftly and efficiently. Additional fields will be provided once your customer information has been added and depending on your message subject.

    Part 2: Message Subject

    TRAKSIFY TID and SID


    Info: Please provide the unique ID numbers of your TRAKSIFY tag or device. The TID and SID are both printed on the back of the device or tag. Together they identify the owner and the protected device. Each number has 6 to 20 digits, for example "866770056214274" or "123456". These numbers are optional.

    Device Information


    Info: Please select the model for which you want to make a warranty claim.

    Purchase Information


    Info: Where was the product originally purchased from?

    Activation Date


    Info: When was the product originally purchased and activated?

    Part 3: Message Details


    0 of 800 (*: Required)
    Info: Please provide your message details. In case you would like to make a warranty claim please explain the issue you encounter with your TRAKSIFY product as detailed as possible.

    Part 4: Submit Message



    Help yourself, any time

    Many answers are already here.

    Knowledge BaseStep-by-step articles on devices, the app and your account. FAQsQuick answers to the questions we hear most. Video tutorialsShort videos on YouTube showing how things work. App user guideThe full TRAKSIFY Protect guide, also available inside the app. Service statusIs everything running? Check live before you write. How it worksThe three steps from unboxing to protected.
    Distribution partners

    Want to bring TRAKSIFY to your market?

    We’re building a network of distribution partners. Find the programme details and enquiry form on our partner site.

    partner.traksify.com →

    Business, press and investors

    Enterprise projects and cooperation

    For custom-branded apps, enterprise projects, press enquiries or investor relations, use the form above and mention it in your message. The right person will get back to you.