General Info
Download the App
The TRAKSIFY App is available for free on the Google Play Store and the Apple App Store. We regularly release updates to enhance features, fix bugs, and improve performance. All future versions will remain free to use.
Getting Started
🚀 Quick Start Guide – Get Started in 9 Simple Steps
Follow these steps in order to set up your Traksify device and start tracking immediately.
- Create Your Account – Download the Traksify app on iOS, Android, or use the TWA (Trusted Web App) version and register as a new user.
- Activate Your First Device – Immediately after registration, scan the QR code printed on your Traksify device to validate and link it to your account.
- Set Up Your Owner Profile – Fill in your personal details so your device knows who owns it.
- Power On & Test GPS – Turn on the device outdoors, wait about 60 seconds for a GPS fix, then open the map to confirm your device’s location appears correctly.
- Tweak Your Preferences – Go to Settings → Preferences to adjust units, alerts, and other defaults to your liking.
- Draw a Geofence – Set up a virtual boundary (geofence) around an area you want to monitor.
- Assign a Safe Zone – (Available in version 1.6.0 or later) Designate a trusted area where the device can roam without triggering alerts.
- Create Notifications – Choose what events you want to be notified about (e.g., entering/leaving zones, low battery, or motion alerts).
- You’re All Set! – Your Traksify system is now active and ready to protect what matters most. ✅
💡 Pro Tip: For best GPS performance, always turn the device on outdoors with a clear view of the sky during step 4.
Required App Permissions
The following permissions are needed during registration and when using map features:
Register an Account
Download the TRAKSIFY App and create your free account using your full name, a valid email address, and a strong password. After registration, you’ll need to add and validate your TRAKSIFY device. You can register multiple accounts on the same device using different email addresses.
Important: Verify your email address with the 4-digit validation code sent to your inbox. This confirms that the email belongs to you.
Note: You must read and accept the Terms & Conditions and Privacy Policy before registering. Checkboxes will only become available after you have reviewed both documents.
Validate Your Device
Give your device a name (e.g., “My Tracker“) and enter the TID, SID, and DID — either manually or by scanning the QR code on your TRAKSIFY device. You can skip this step and add devices later by selecting “Cancel“.
App Functions
Pro Tip: Always use the QR scan option when validating your device. Manually entering the TID increases the risk of errors that may prevent device detection.
My Account
Manage your profile settings:
- Name – Edit your display name
- Email – Cannot be changed; used for notifications
- Password – Update your login credentials
- Delete Account – Permanently remove all your data and linked devices. This action is irreversible.
Preferences
- Maps – Choose from available map providers
- Phone – Enter a valid mobile number for WhatsApp notifications. Verify it with a 4-digit SMS OTP. Codes are also sent to your email as a backup.
- Units – Select your preferred measurement system
- Timezone – Pick a city closest to your location
- Location – Tap “Current Location” to set your latitude and longitude
- Zoom – Set the default map zoom level (0–20; 10–15 recommended)
Remember to tap “Save Preferences” after making changes.
Notification Control
Go to Settings → Notification Control to configure alerts:
- Types – Choose from Geofence Enter, Alarm (with subtypes like SOS and Low Battery), or Vibration (for fall detection)
- Channels – Select WhatsApp, Email, or App notifications (you can choose multiple)
- Turn ON/OFF WhatsApp and SMS delivery
Hint: To receive SMS messages only, set the SMS toggle switch to ON and select “WhatsApp” as the channel. Keep the WhatsApp toggle OFF.
Tip: SOS messages are always prioritized and delivered regardless of your selection!
Tip: Selecting too many channels may overwhelm your inbox. Choose wisely. 50 SMS and WhatsApp messages are provided free every month. Check your usage at https://traksify.com/my-account/messaging-plan/.
Add a description and save your notification.
Privacy Note: You can opt out of tracking notifications at any time via Settings → Notification Control. Notifications are only sent based on your preferences and serve no other purpose.
Geofences & Safe Zones
- Types – Circle, Line, or Polygon (Polygon is most common). Go to Settings → Geofences, tap the map pointer icon, select a type, and place it on the map.
- Safe Zone – Available from version 1.6.0. Define an area (e.g., home) where your pet spends most of its time. Inside the Safe Zone, location updates are less frequent, which saves battery life.
To set a Safe Zone: Go to Settings → My Devices, tap the Safe Zone icon, and select an existing Geofence.
Note: After editing, adding, or deleting Geofences, you’ll need to reassign the Safe Zone.
- Add – Create unlimited Geofences, even overlapping ones. Edit or delete them at any time.
- Link to Device – A Geofence must be linked to a device to work. Go to Settings → My Devices and tap the “Geofence” button below your device.
- Edit/Delete – Modify or remove fences as needed. Unlink and relink them to different devices.
Geofence Example:
Replay, Share and Reports
Review past tracks, share live locations, and generate reports.
Device Control
Available tracking modes:
- Real Time – 3-second intervals (use during emergencies)
- Tracking – 10-second intervals
- Monitoring – 600-second intervals (battery-saving mode)
- Auto Mode – Smart mode that balances tracking and battery life
- Fall Detection – Available only on the TS-310AG “COMPANION V2”
- Night Light – Requires firmware 1.37+
- Privacy Mode – Requires firmware 1.37+
- Reset Odometer – Reset distance tracking to zero
Important: Device Control requires an online connection.
How to Connect Your Device:
- Wake it up – Power on and ensure network connection
- Hold indoors – Blue and green LEDs will blink
- Wait for sync – Blue LED stops blinking when connected to the server
- Refresh status – Tap the red circular arrow (↻) next to the device status
Once the status shows “Online”, all features will unlock.
Note: Use Real Time mode only when needed. Monitoring mode preserves battery life. The device automatically enters Sleep Mode when inactive and wakes up when moved. You can only change modes while the device is online.
Find My Device
Use this feature when you’re near your device but can’t locate it (e.g., inside a bag). Tap “FIND” and the server will activate a sound and flashing light on the device. The device must be online.
My Devices
Manage your devices:
- Edit device name
- View and edit device details
- Link Geofences
- Set SOS call numbers (optional; requires a voice data plan)
Note: SOS calls require a valid data SIM and can only be made within the same country code as your registered number. Landline numbers are not supported. You can add up to 3 numbers.
- Delete device
Sync Other User’s Device
Share your device with another registered user:
Sender:
- Log in to the TRAKSIFY App
- Go to Settings → My Devices and tap the sharing icon
- Set an expiration date for sharing
- Tap “Generate” to create a QR code for the receiver
Receiver:
- Register a new account (skip device validation if prompted)
- Go to Settings → Sync Other User Device
- Tap “Let’s Get Started” and scan the QR code
- Confirm device details to complete setup
To view shared devices later, go to Settings → Sync Other User Device from the main map screen.
Legal Information
For legal information, please visit traksify.com. You may also access the Terms of Use and Privacy Policy pages from the App’s login screen.
Account & Data Deletion
You can permanently delete all your user data, device data, and historical tracking information using the Delete Account function in Settings → Account. This action is irreversible.
Warranty & Support
For warranty, product, and account support, please visit traksify.com and use the contact section to get in touch with a member of the support team.
FAQ Section
This is normal as the tracker first needs to establish a connection with the satellite navigation system. Best, go outdoors and hold the tracker in your hand. A blue blinking LED indicates that the tracker has no data network and a green blinking LED indicates that no satellite connection could be established. Both LEDs should be off while the tracker is moving. This indicates that a GPS signal has been established and that the tracker is connected to the data network and communicating with the TRAKSIFY platform and App.
Make sure the the tracker is turned on. To turn the tracker on and off press the center SOS button for at least 10 seconds and release it. The LED ring will flash to indicate that the device has either been tuned on or off. Please refer to the user instructions provided with the tracker.
Make sure that your device is linked to the geofence. From the mobile App open Settings -> My Devices -> Click on the geofence button to create the link between the geofence and the device. You may link one or many geofences to one or another device.
1. No GPS Signal
Possible Cause: The tracker may be indoors, underground, or in an area with poor satellite reception (e.g., dense urban areas, tunnels).
Solution: Move the tracker to an open outdoor area and wait a few minutes for it to acquire a GPS signal. The green LED should be OFF to indicate that the device has a valid GPS fix. A blinking green LED indicates that no GPS connention is available.
2. Weak or No Cellular Network
Possible Cause: The tracker relies on cellular data (2G/3G/4G) to transmit location. If there’s no network coverage, it won’t update.
Solution: Ensure the device is in an area with cellular coverage. The blue LED should be OFF to indicate that a valid network connection has been established. A blinking blue LED indicates that no data network connention is available.
3. Low or Dead Battery
Possible Cause: If the battery is drained, the tracker won’t function.
Solution: Recharge the device fully.
4. Device is Powered Off or in Sleep Mode
Possible Cause: The tracker might be in power-saving mode or manually turned off.
Solution: Move the device to wake it up.
To adjust your timezone navigate in the App to Settings -> Preferences -> Timezone and enter the location, for example Europe/Berlin or Asia/Hong_Kong or any other available city close to your location.
The following status types are available:
- Grey: The device is offline. The grey icon indicates the last known position.
- Red: The device is online and communicating with the TRAKSIFY system. The device has stopped or is not moving.
- Green: The device is online and moving.
To change the tracking mode the device must be online (Status Red and Green). Make sure that the device is fully charged and that it is not in Sleep Mode or OFF.
Press and hold the SOS (ON/OFF) button for 5 seconds to turn the device either ON or OFF.
1. Select the Right Tracking Mode
Choose a tracking mode based on your needs to balance battery efficiency and location accuracy:
Monitoring Mode: Updates location every 10 minutes (ideal for stationary or low-risk assets like bags, backpacks, or stored items).
Tracking Mode: Updates location every 10 seconds (use when you suspect movement or theft).
Real-Time Mode: Updates location every 3 seconds (only use when actively searching for a lost asset, person, or pet).
Example:
When tracking a backpack, keep it in Monitoring Mode to conserve battery. If the backpack moves unexpectedly (e.g., stolen), switch to Tracking Mode or Real-Time Mode for frequent updates.
2. Enable a Geofence (Safe Zone)
Set up a virtual boundary (Geofence) around a safe location (e.g., home, office). Receive alerts if the device exits this zone, prompting you to switch to a more frequent tracking mode.
3. Set Up Notifications
Device Online/Offline: Get notified when the tracker connects or disconnects. Geofence Alerts: Receive alerts when the device enters or leaves a designated safe zone.
4. Recommended Setup
Start with Tracking Mode (10-second updates). If the device exits a Geofence unexpectedly, switch to Real-Time Mode (3-second updates). Use “Device Online” notifications to know when the tracker is active, then adjust modes as needed.
By following these steps, you can optimize battery life while ensuring your asset remains traceable when needed. Need help adjusting your settings? Contact our support team for assistance!
Note: It may take up to 3 minutes for the device to connect to the network.
– The blue LED will blink while connecting.
– Once the blue LED stops blinking, the device has successfully established a network connection and is communicating with the server.
For the latest status, tap the refresh icon (↻) next to the device status indicator within the Settings -> Device Control section of the App.
Generally yes. However, for a best user experience we suggest not to use a VPN connection while using the App.
App Version: 1.8.0
Released: 18th July ’26