No. Every TRAKSIFY GPS tracker comes with 3.5 years of global data included, and the TRAKSIFY Protect app is free. After that, you can renew the data with a one-off top-up in the app. There is no contract and no monthly fee.

Each account also gets 50 free WhatsApp and SMS alerts per month. Push and email alerts are included.

The PACK has a built-in eSIM that works in 175+ countries and territories, with no roaming setup. It needs mobile network coverage to send its position, and a view of the sky for an accurate GPS fix. Indoors it can also use Wi-Fi to estimate its location.

Yes. The PACK is rated IP68, fully waterproof and dustproof. Swimming, rain, mud and snow are fine, and you can rinse it clean after the walk.

The PACK fits collars from 16 mm to 28 mm wide, including rope and line collars, and suits dogs from 4 kg upwards. It snaps on and off its collar mount in a second.

Up to 6 months on standby. Real life depends on how active your dog is and which tracking mode you use; an active dog typically needs a charge about once a week. See Battery and modes for tips.

• PACK: GPS tracker for active dogs, available now.
• NFC ID tag set: passive tags for keys, collars and bags, available now.
• KIN for people and LOCK for valuables: coming in Q1 2027.
• COMPANION: no longer sold, still fully supported in the app.

Explore the PACK →

Press and hold the SOS (ON/OFF) button for about 5 seconds, then release it. The LED flashes to show that the tracker has been switched on or off. For details, see the instructions supplied with your tracker.

After switching on, the tracker can take up to 3 minutes to connect.

• The blue LED blinks while it is connecting.
• When the blue LED stops blinking, it is connected and talking to the TRAKSIFY server.

For the latest status, tap the refresh icon (↻) next to the device status in Settings → Device Control.

This is normal. Until the tracker has made its first satellite fix, it has no real position yet. Take it outdoors with a clear view of the sky and wait a few minutes.

The LEDs tell you what is happening:

• Blue LED blinking: no data network connection yet.
• Green LED blinking: no GPS fix yet.
• Both LEDs off: the tracker has a GPS fix, is connected and is talking to the TRAKSIFY platform and app.

1. No GPS signal. Indoors, underground or between tall buildings, satellite reception is poor. Move to an open area and wait a few minutes. A blinking green LED means there is no GPS fix yet.
2. Weak or no mobile network. The tracker sends its position over the mobile network. A blinking blue LED means there is no data connection yet.
3. Low or empty battery. Charge the tracker fully.
4. Switched off or asleep. The tracker sleeps when it hasn’t moved for a while. Move it to wake it up, or switch it on.

• Grey: offline. The icon shows the last known position.
• Red: online and communicating, but not moving.
• Green: online and moving.

Go to Settings → Preferences → Timezone, choose the city closest to you, for example Europe/Berlin or Asia/Hong_Kong, and tap Save Preferences.

A geofence only works when it is linked to a device. Go to Settings → My Devices and tap the Geofence button below the device to link it. One device can have several geofences, and one geofence can be linked to several devices.

Also check in Settings → Notifications Control that the notification is switched on, has at least one channel selected (WhatsApp/SMS, email or app) and that the device is online.

A geofence is any area you draw on the map to get alerts when a device enters or leaves it. A Safe Zone is a geofence you mark as a trusted place, like home or day care. Inside a Safe Zone the tracker reports less often to save battery, and you’re alerted when it leaves.

1. Choose the right tracking mode.

Example: keep a backpack in Monitoring mode. If it moves unexpectedly, switch to Tracking or Real Time.

2. Set up a Safe Zone. At home or in the office the tracker reports less often, which saves battery. You’re still alerted when it leaves.

3. Use notifications. Online/offline alerts tell you when the tracker connects or disconnects; geofence alerts tell you when it enters or leaves an area.

The tracking mode can only be changed while the device is online (red or green icon on the map). Make sure it is charged, switched on and awake; moving it wakes it up.

Open Service Status from the home screen or from Settings → Account & App. It shows whether all TRAKSIFY services are running, their availability over the last 24 hours and any notice we’ve posted. The same information is on our public status page.

No. The AI Analyst shows its analysis for the selected period (Today, Last 7 days or Last 30 days) only. Tap Generate analysis again whenever you want to see it. For reports you can keep, use the daily or weekly activity report by email, or export to PDF or Excel.

Ten: English, Deutsch, Français, Español, Nederlands, Türkçe, Русский, 日本語, 简体中文 and 繁體中文. Emails, alerts and reports follow your app language.

The crash report is sent as an email with the technical details we need to fix the problem, so an email account must be set up on your phone.

Generally yes. For the best experience, we recommend switching the VPN off while using the app.

On a device’s page, open the menu at the top right of the Device card and choose Hide Profile. A hidden profile is not available publicly; choose Unhide Profile to show it again. In the profile, the switches under Public profile privacy let you choose whether your name, email and mobile number are shown.

Yes. Privacy Mode pauses location sharing on any TRAKSIFY device whenever you want privacy. In a Private Community you can also pause sharing just for that group; SOS and fall alerts are still sent so help can reach you.

On Amazon Web Services in Singapore and Frankfurt, with multiple fail-safes. You can delete your account and its data at any time: directly in the app, or by sending us a Data Deletion Request through the contact form.