If your dog is lost: QR tag and owner profile

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If your dog is lost: QR tag and owner profile

How to find him fast, and how finders reach you through the QR tag.

Find him

  1. Open the live map and tap your PACK. Use Follow to keep him centred.
  2. Switch to Real Time (Settings → Device Control) for a position every 3 seconds.
  3. Share his position with people who can help, or open your Private Community.
  4. Close by? Use Find My Device for light and sound.

When someone finds him

Every PACK has a QR safety tag that stays on the collar, even while the tracker charges. A finder scans it with any phone camera, no app needed, sees his profile and can message you. You receive the message by email and push. Finders can also use our Lost & Found page.

You decide what a finder sees

In the device profile, switches under Public profile privacy show or hide your name, email and mobile number. To hide the whole profile: device page → menu at the top right of the Device card → Hide Profile.

「尋找我的裝置」：燈光與聲音當您的PACK 就在附近但看不見時，讓它亮起並發出聲音。 分享您的「PACK 」，或在私人社群中一起健走與一人分享您的「PACK 」，或在同一張即時地圖上一起健走。 地理圍欄、安全區域與提醒通知劃定他應待的區域，一旦他離開，您便會收到通知。

還需要協助嗎？

您可以在應用程式中的「支援聊天」功能與我們聊天，或傳送訊息給我們。我們將於 24 小時內回覆。

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