Buttons, lights and SOS

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Buttons, lights and SOS

What the button does, what the lights mean and where to find your PACK’s ID.

The SOS (ON/OFF) button

Your PACK has one button on its side, marked with a power symbol.

  • Switch on: press and hold until the white LED comes on briefly, then release. The green and blue LEDs blink until the PACK is connected and has its first position.
  • Switch off: press and hold for at least 10 seconds, until the red LED comes on. A short double flash of the red LED confirms that the PACK is fully off.
  • Check the battery: while the PACK is on, press once, briefly. Green means good and healthy, yellow means moderate, red means low, please recharge.
  • Send an SOS: while the PACK is on, press twice, quickly. The red LED blinks 3 times and an SOS alert goes to the app.

Note: The two buttons at the far left and right ends of the PACK are release buttons. Press both together to take the PACK off its mounting plate.

SOS alerts

An SOS reaches the app as an alert and appears as a red marker on the map. SOS alerts are always delivered, and in a Private Community they reach every member. You can add one extra emergency contact, who receives SOS alerts by WhatsApp, under Settings → Safety & Alerts.

Was die Lichter bedeuten

When the blue and green LEDs are both off, your PACK is working normally: it is connected and has a position.

  • Green blinking: no mobile data connection yet.
  • Blue blinking: no GPS fix yet.
  • White, brief: switching on.
  • Red on, then red double flash: switching off.
  • Red: charging. It goes off when the PACK is full.
  • Yellow: low battery.
  • Red, while not charging: battery almost empty. Charge now.
  • Green, yellow or red after one short press: battery status (good, moderate, low).
  • Red blinks 3 times: SOS sent.
  • Rainbow colours: Find My Device.
  • White with a slight blue tint: light switched on from the app.

Your PACK’s ID sticker

The sticker on the underside of the PACK, next to the charging contacts, shows its TID (marked T) and SID (marked S). These IDs identify your PACK and are needed to reach the owner’s profile page. The QR code on the sticker opens the PACK’s Public Owner Page.

Take a photo of the sticker and keep it safe. Do not remove, cover or damage it, and have your TID and SID ready when you contact support.

Note: The full PACK user guide, with drawings of every part, is available at traksify.com/download/pack.

Erste Schritte mit Ihrem PACKRichten Sie Ihr „ PACK “ ein und sehen Sie Ihren Hund in wenigen Minuten live auf der Karte. Akku-, Lade- und Tracking-ModiLaden Sie Ihren „ PACK “ auf, wählen Sie den passenden Ortungsmodus aus und sorgen Sie dafür, dass der Akku lange hält. Geofences, Sicherheitszonen und BenachrichtigungenLegen Sie die Orte fest, an denen er sich aufhalten soll, und erhalten Sie eine Benachrichtigung, sobald er diese verlässt.

Brauchen Sie noch Hilfe?

Chatten Sie mit uns in der App unter „Support-Chat“ oder senden Sie uns eine Nachricht. Wir antworten innerhalb von 24 Stunden.

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